- No Hassle Returns
No Hassle Returns
We are happy to exchange or refund any unopened and unused, non-customised items returned to us in their original condition and packaging, including all accessories and the invoice or delivery docket, within 28 days. Customised products, which include products cut, made-to-measure, special order or mixed to specific requirements, cannot be refunded or exchanged.
It's always easiest to return your product to the store you got it from, but you can return it to our One Stop Deck Shop. If you prefer to courier your product back to us, just check your invoice to see which store dispatched your order and that's where you send it back to.
We will refund to your original payment method where possible or, if you prefer, we can issue you an One Stop Deck Shop gift card for the sum equal to the cost of the product excluding handling and any delivery or returns costs.
If a problem occurs with a product purchased from One Stop Deck Shop, bring it back to us with your proof of purchase. We will either repair, replace or provide you with a refund, as set out in the Consumer Guarantees Act.
Cancelling Your Order
If you wish to cancel your order you will need to contact the One Stop Deck Shop store that is processing your order. Please check the order confirmation email sent to you after submitting your order for detail of which One Stop Deck Shop store is processing your order. We cannot guarantee that it will be possible to cancel your order as it may have already been processed.
If we are able to cancel your order prior to dispatch, any charge to your credit or debit card will be refunded. Our No Hassle Returns policy will apply in this instance.